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Right to withdraw

The procedure for returning purchased products is simple and convenient.
If for any reason you are not satisfied with your purchase, you may exercise your right to withdraw, without any penalty, within ten (10) working days of the date on which you received the products purchased from shop.majani.com. The products to be returned must be delivered to the transport company within 10 working days of the date of their receipt.

You may not return products that, in accordance with your specifications, have been personalized with your name or logo.

The products may be returned by sending the package via the transport company indicated by the Vendor, or via another transport company, but only after having completed the Returns form available from the website, in order to obtain a return number.
It is not possible to exchange a product ordered for another.

Exercising the right to withdraw
You are entitled to withdraw from the contract completed with the Vendor, without penalty and without giving any reason, upon notifying the Vendor within ten (10) working days of the date of receipt of the Products purchased from shop.majani.com.
You must use the Returns form in order to withdraw from the contract. You must return the products to the Vendor by delivering them to the transport company for shipment within ten (10) working days of the date on which the purchased products were received by you.
The only costs for which you are responsible are those for the return of the purchased products.
However, if you decide to use the transport company indicated by the Vendor on the Returns form, you will not have to pay directly the costs to be borne by you for the return of the purchased products. In particular, the cost of returning the purchased products will be paid on your behalf directly by the Vendor, thus releasing you from any obligation to pay the transport company.
To cover the return costs, the Vendor will deduct from your reimbursement a fixed amount equal to the cost previously incurred for the shipment and delivery of the purchased products to your address. From the time the purchased products are delivered to the transport company indicated by the Vendor on the Returns form, the Vendor relieves you from any responsibility should the products be lost or damaged while in transit.

However, if you decide to use a transport company other than that indicated by the Vendor on the Returns form, you will have to pay directly the costs to be borne by you for the return of the purchased products. In this case, your reimbursement will include the cost incurred previously for the delivery of the purchased products to your address, however you will remain fully responsible should the products be lost or damaged while in transit.

The Right to Withdraw is exercised correctly if all the following conditions are also met:

  • the Returns form must be completed properly and returned to the Vendor within ten (10) working days of receiving the products;
  • the products must not have been used or damaged;
  • the products must be returned in their original packaging, together with their specific identification tag;
  • the products returned must be delivered to the transport company within ten (10) working days of the date on which they were received by you.

If the Right to Withdraw is exercised on the basis and by the deadline indicated in this clause, the Vendor will arrange to reimburse any amounts already collected for the purchase of the products on the basis and with the timing envisaged for such payments.

The amounts will be repaid to you in the shortest possible time; in any case, within thirty (30) days of the date on which the Vendor became aware of the exercise of your right to withdraw, we will activate the reimbursement procedure after having checked proper compliance with the terms and conditions indicated above.
If the basis and deadlines for exercising your right to withdraw are not respected, as specified in this clause, you will not be entitled to repayment of the amounts already paid to the Vendor; however, you will be able to receive back the products, at your expense, in the state in which they were returned to the Vendor. Failing this, the Vendor may retain both the products and the amounts already paid for their purchase.

Timing and methods of repayment
Following the return of the products, the Vendor will perform the necessary checks on their conformity with the terms and conditions indicated in preceding clause. If the outcome of such checks is positive, the Vendor will arrange to send you e-mail confirmation of acceptance of the returned products.
Regardless of the method of payment used by you, the Vendor will activate the reimbursement procedure in the shortest possible time and, in any case, within thirty (30) days of the date on which the Vendor became aware of the exercise of your right to withdraw, after having checked that your right to withdraw was exercised properly and after acceptance of the returned products.

The actual time required for the amount paid to purchase the products to be credited or returned depends on the method of payment used:

  • orders paid for by credit/debit card: the repayment time depends on the entity that administers the credit/debit card, but is normally within two statement periods. The value date for the credit will be the same as that for the original charge, so you will not incur any loss in terms of bank interest.

The Vendor indicates the transport company to be used for the return of the products (depends on which transport company delivered your order).
You may return the products to the Vendor using the transport company indicated, without directly paying the related expenses.
In accordance with the basis and deadlines established for exercising the right to withdraw, this approach enables the Vendor to pay directly, on your behalf, the cost of returning the products purchased so that you are not obliged to make any payment to the transport company. This approach also enables the location of each package to be checked at any time, relieving you from any responsibility should the products be lost or damaged while in transit.

 
If, on the other hand, you decide to return the products using a different transport company to that indicated by the Vendor, you will have to pay the necessary expenses directly and you will have sole responsibility should the products be lost or damaged in transit, in accordance with the basis and deadlines established for exercising the right to withdraw.

MAJANI 1796 S.p.A - Via G. Brodolini 16 - Loc. Crespellano - 40053 VALSAMOGGIA (BO) - Italy - P.I. 02691991208